It's as simple as that. You don't know what you don't know.

If you feel you know exactly what you need, that is fantastic. During our initial discussion you can tell me about it and we can move on from there.

A lot of times, families and small businesses don't know what they want, what they might need, or the choices based on the risks in front of them.

That's where the conversation comes in. I'm not here to upsell, scare, or worry. Actually the exact opposite. I'm here to inform, educate, dispel rumors, and help you make educated choices so you are aware of what you are choosing to do.

This portion includes steps:

1. Interview

2. Discovery of Devices

3. Usage, wants and needs

4. Summary and confirmation of hardware, software and services to be procured

I have spent the last 25 years in corporate america dealing with enterprise grade software and hardware development, Quality Assurance, data center migrations and numerous other areas mentioned in our mission and my bio.

Remote Management has gotten a lot better since I began playing with computers as a kid in 1983, but there is still physical work required at times even today with virtual computer as they still need to have "something" to run on. Thankfully most of this can be handled during the initial installation phase, which is based on the procurement list from above. Sometimes however other trips are required as mutually decided.

This section includes steps:

5. Device and software procurement

6. Device and software Installation

7. Initial Testing

8. Any Onsite Training requests

This begins the on-going protection phase of the relationship. At this point your security alerts are being seen at Big Dog. The Services you signed up for are in place. Like anything new, it takes a little getting used to for some. Think of a new pair of shoes, a new set of golf clubs or a new house. These are all great things to have new in your life but just need a little breaking in.. and so is Big Dog.

The break in process for Big Dog is certainly easy than house training a new puppy any day.

This represents steps:

9. Live Traffic

10. On-going support